Может быть для них было странно, что мы выясняем возможность получения официального подтверждения еще не сделав бронирования. Вот что ответили на первый невинный вопрос высылают ли они подтверждение после бронирования (текст письма не сохранился):
Ibis:
Hello!
What date are you arriving? I can not find the booking if I dont have it.
And we can send you a booking conformation trough email, but not a voucher becasue we only charge you when you arrive to the hotel.
Мы
And we haven't book the hotel yet, because we should be sure in getting the confirmation for visa. So could you charge us just after the booking? We are ready (if need) to send you special e-mail with request to charge our card. It is very important to have a confirmation of payment and booking with stamp and signature for Embassy of Sweden.
Ibis:
We can not charge you until you check in.
Do you still want to make a reservation?
Следующим письмом мы просили еще раз уточнить возможность получения подтверждения и были приняты за отъявленных мошенников, желающих незаконным путем пробраться в Швецию, да еще и, наверно, отстаться там жить *от нигадяи*
Ibis:
Hello!
I,m sorry to say this but we can not send you conformations and prepayment papers by mail, for the first
you don't even have a booking at this hotel and for the second, if you haven't payed us or send us your card details with proper
identification first, before we send you a copy of a prepayment that means that you have a false document, but also a legally bonding document from us, that you can use against us.
So you have to make a booking first and send us your cardpayment infomation to us first
so we have a saftey before we send you any kind of conformations or prepayment papers.
После него я опустила руки, но муж не сдавался:
I need to explain. We are ready to book and to send you all details of our bank card. But we must be sure, that AFTER our booking Accorhotels.com will send us fax or PDF-file by e-mail with a confirmation of our payment and booking with stamp and signature.
We can book only after we know, that Ibis Kista hotel will send us such a confirmation.
И если все предыдущие ответы были от разных работников ресепшн, то на это был получен ответ от самого General Manager:
Thank you for choosing Ibis Hotel Kista for your upcoming visit to Sweden.
If you make a reservation via our website accorhotels.com or ibishotel.com you will automatically be able to print a confirmation to show the Swedish embassy. If you choose to make the reservation on a Hot Deal or Happy 30 offer prepayment is required. Our routine is still to charge a card during check-in, but we can certainly charge the card immediately when receiving the reservation and fax/e-mail the receipt to you.
Please notify me when you make your reservation and I will make sure you get the appropriate documents at hand.
.Для сравнения переписка с отелем, который мы забронировали:
We are going to book a room in Stockholm Ibis Haegersten hotel by Accorhotels.com. But before booking we should be sure, that Accorhotels.com can send us by fax or as PDF-file by e-mail a confirmation of our payment and booking with stamp and signature.
It is very important for us because of requirement of Embassy of Sweden to give us a Swedish visa. Please answer, is it possible?
Yes it's possible.
After you've made the reservation, please contact me again and I will send you another confirmation than the one you get from the system.
.
